How can I get in touch with someone if I have a problem?
You can email us at website.shop@stpetershospice.org or write to us at:
Online Shop Team
St Peter's Hospice
Unit 4 Avon Riverside
Victoria Road
Avonmouth
Bristol, BS11 9DB
Or feel free to call us on 01275 391400 (Monday to Friday), 9am to 4pm.
What do you charge for postage and packaging?
For UK delivery we have two costings:
When will my purchase be delivered?
Orders will be dispatched within five working days of ordering.
How do I return purchases?
We'll refund or exchange any items that are returned to us within 14 days, providing they are returned in the original packaging and unused. We will ask that you arrange and pay for the return, unless they are faulty. Please include a covering note with any returns stating your order number, your name and your reason for return and post it to:
Online Shop Team
St Peter's Hospice
Unit 4 Avon Riverside
Victoria Road
Avonmouth
Bristol, BS11 9DB
Are my personal details secure?
We use the latest in secure server technology to ensure that all personal and transactional information is protected to the highest standards. Your personal credit/debit card information is not kept on the system. Please read our Privacy Policy for further information.
How do I receive a Virtual Gift?
When you order a Virtual Gift, you will be sent an order confirmation by email. This email will include a link to download your gift. You can choose a print-at-home gift certificate to personalise to your recipient, or an image to send by email.
Can I order from outside the UK?
Unfortunately, we are unable to send orders placed in our online shop to overseas addresses.
