How To Give Feedback

As an organisation our aim is to provide the best possible services to anyone who has contact with us.

Patient and Family Experience

We are committed to providing a quality service to all our patients, carers and visitors. We want to learn from your experience, hear what we are doing well, and importantly how we might be able to improve both now and in the future.

Give Feedback on our Care

Charity Shops

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. See a full list of contact details for our shops

House clearance, furniture collection, ebay and online shop sales

If you would like to feedback on our house clearance or furniture collection operations, or our ebay and online shop sales, please complete the form below or contact John Broomhead, Retail Director at the address below.

Fundraising

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.

How to Contact Us

We really value all feedback, good or bad. Should you have a cause for concern please talk to a member of staff directly, as hopefully many issues can be resolved immediately. If it is not resolved or you wish to make a complaint please contact us:

Online:

Please complete the form below with details of your feedback. This will be passed on to the appropriate team who will respond to you direct. If your feedback is related to our care, please visit our feedback on our care page.

By letter:

If you would prefer to contact us by letter, please write to us at the following addresses:

Patient Care:

Ms Chris Benson
Director of Patient Care
St Peter's Hospice
Charlton Road
Bristol BS10 6NL

Charity Shops:

Mr John Broomhead
Retail Director
St Peter's Hospice Fundraising Office
Unit 18 Orchard View
Estune Business Park
Pear Tree Avenue
Long Ashton
Bristol BS41 9FR

Fundraising:

Ms Sarah Allen-Gunn
Director of Fundraising & Communications
St Peter's Hospice Fundraising Office
Unit 18 Orchard View
Estune Business Park
Pear Tree Avenue
Long Ashton
Bristol BS41 9FR

We will investigate your feedback fully and update you with any actions that have been taken. Thank you.

Technical update

Due to global IT issues we are currently unable to access our electronic patient record system,  this issue is also affecting GP surgeries and district nurses. We are continuing to operate our services, using our business continuity plans.  As always, patient care and safety remain our absolute priority. We are actively monitoring and managing the situation and will provide updates here when we have them.