How To Give Feedback

We are committed to providing a quality service to all our patients, carers and visitors. You are in the best position to judge how we are doing and we would like you to tell us when we get it right and importantly when we get it wrong in order that we can learn and improve.

iWantGreatCare

iWantGreatCare (IWGC) is a tool that enables you to give anonymous feedback. You can make a comment, suggestion or compliment about an area of our work by completing a short online survey at i Want Great Care or complete an IWGC questionnaire which are located around the Hospice.

You may also be given one by a visiting Hospice staff member to return to us in the pre-paid envelope supplied. As IWGC is anonymous if you would like a response, please add contact details.

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. See a full list of contact details for our shops

House clearance, furniture collection, ebay and online shop sales

If you would like to feedback on our house clearance or furniture collection operations, or our ebay and online shop sales, please complete the form below or contact John Broomhead, Retail Director at the address below.

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.