Feedback on our Care

As an organisation our aim is to provide the best possible services to anyone who has contact with us.

We are committed to providing a quality service to all our patients, carers and visitors. We want to learn from your experience, hear what we are doing well, and importantly how we might be able to improve both now and in the future.

How can you give us your feedback?

Should you have a cause for concern please talk to a member of staff directly, as hopefully many issues can be resolved immediately. There are a number of ways you can make a suggestion, compliment or complaint:

  • You can complete the online form at the bottom of this page. 
  • You can provide anonymous feedback by completing a short online survey at iWantGreatCare.
  • You can complete one of our comment cards in person which are located in various areas of the Hospice and drop it into one of the securely locked boxes or give it to a member of staff.
  • You can write to us at the address at the bottom of this page.

How do we use your feedback to improve our services?

Any feedback received is collated centrally and shared with the different departments within the Hospice in order that they can take appropriate action and make changes and improvements where appropriate.

We greatly value the feedback that patients and families give to us. On our patient and family information boards we display the feedback we have received. This includes 'You said we did' posters to communicate and celebrate positive changes we make as a result of these comments.

iWantGreatCare report monthly to us on each service area and also give an overview and star rating out of 5 of all services. We continue to be reviewed positively and our reviews are available on the iWantGreatCare website.

Patient experience is reported in our quarterly governance reports, Annual Report and Quality Account.

When can you expect to hear from us?

If your feedback is in relation to a complaint, we will be in contact with you within 5 working days.

Provide feedback online

If your feedback is related to our fundraising activities or charity shops, please visit our general feedback page.

Provide feedback by post

If you would prefer to contact us by letter, please write to us at the following address:

Ms Chris Benson
Director of Patient Care
St Peter's Hospice
Charlton Road
Bristol BS10 6NL

Technical update

Due to global IT issues we are currently unable to access our electronic patient record system,  this issue is also affecting GP surgeries and district nurses. We are continuing to operate our services, using our business continuity plans.  As always, patient care and safety remain our absolute priority. We are actively monitoring and managing the situation and will provide updates here when we have them.