1. Risk Management – we have put robust processes in place to understand, monitor and minimise the risks to patients and staff. These are based on national tools including risk assessments and live risk registers, as well as oversight from senior staff, regular meetings and reports.
2. Clinical Audit - to ensure that clinical practice is continuously monitored and improved, we have a regular programme of clinical audit based on local and national standards. Our staff take part in this through our Clinical Audit and Practice Improvement Group.
3. Education, Training and Continuing Personal and Professional Development – our education department leads the provision of up-to-date education, competency assessment and continuing professional development. We have a digital platform that allows easy assessment of attendance and compliance.
4. Clinical Effectiveness – our clinical governance processes are designed to use data, feedback and reflection to ensure we deliver the best evidence-based and patient-centred care.
5. Information – we are transparent with patients about how we use their data in order to deliver the best possible clinical care. We submit quarterly and yearly reports to the commissioners and trustees, and our quality account is published on NHS Choices and our website.
6. Client and Carer Experience and Involvement - we proactively ask for feedback from our patients, their families and carers using compliments, comments, concerns and complaints. Where needed, we make changes to improve the care and support we provide.
7. Staffing and Staff Management – our human resources department works with our clinical teams to support quality and efficiency in the recruitment, induction, retention and management of staff.