How To Give Feedback

Patient and Family Experience

We greatly value the feedback that patients and families give to us. We want to learn from your experience, hear what we are doing well, and importantly how we might be able to improve both now and in the future. If you would like to give feedback about your experience at St Peter's Hospice, there are several ways you can do this:

  • We are registered with i Want Great Care. You can complete the form online or ask for a hard copy from the service you have contact with.
  • Once completed the hard copy can be submitted to any member of the team.
  • When completing the form online click on top left 'write a review'. If you would like to complete in a different language click on top right 'select language'.
  • Written feedback may be given in the form of a letter.
  • Verbal feedback may also be given at any time to a member of staff.

Raising a concern or making a complaint

If you are unhappy with any aspect of your care, you can raise this directly with any member of the healthcare team. If you would like to make a formal written complaint, please send this to:


Ms Chris Benson
Director of Patient Care
St Peter’s Hospice
Charlton Road
Bristol
BS10 6NL

Charity Shops

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. Email feedback can be sent to website@stpetershospice.org.

See a full list of contact details for our shops

Fundraising

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. 

We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.

How to tell us your thoughts:

  • Email us on website@stpetershospice.org
  • Call us on 01275 391400
  • Write to us: St Peter’s Hospice Fundraising Office, Estune Business Park, Wild Country Lane, Long Ashton, Bristol, BS41 9FH

We will acknowledge any fundraising complaint within five working days and give a more detailed response, if needed, within ten days.  And wherever possible, we will deal with it more quickly. 

We really value all feedback, good or bad.