Our priority is the health and wellbeing of our patients, their families and loved ones, as well as our staff, volunteers and the wider public.
Please see the following information and advice regarding our patient services and charity operations. These are continually under review in accordance with government guidelines and updated. We would like to thank you in advance for your cooperation and support.
Visiting the Inpatient Unit
There is currently no limit as to who can visit or the number of visitors on the Inpatient Unit, but we ask that each patient only has two visitors in their room at any one time. Please ask to speak to the nurse in charge if you need further advice on how we can facilitate visiting.
Children who are a close family member can visit with a maximum of 2 adults.
If you have any symptoms of COVID-19 or have tested positive, please do not visit until you have spoken to the Inpatient Unit nursing team. We will advise if a visit is possible, by putting in place extra precautions.
Visitors are required to wear face masks when entering patients' rooms.
Please contact the Inpatient Unit on 0117 915 9431 should you wish to discuss anything related to this guidance.
Hospice staff visiting in your own home
We will contact, by phone, any patients or family member prior to any of our staff visiting in the community. If a visit has been arranged our staff will ask specific screening questions about COVID-19. When a visit has been arranged please be aware that our staff will be fully equipped with Personal Protective Equipment (PPE) appropriate to the care they need to provide. They will wear this on arrival and throughout their visit. We ask families to wear a mask when they are within two metres of our staff and to keep a window or door open to aid ventilation.
At the end of the staff members visit or shift their PPE will be double bagged and left with a tag to indicate the date it can be disposed of with normal household waste.
Hospice at Home shifts:
• In addition to the information above our Hospice at Home team will take regular breaks where they can remove their PPE. This maybe in a separate room, garden or even sit in their car for a short period
• We ask that only one member of the household is present when our staff member is caring for your loved one. When a patient is dying the nurse will assess and facilitate the important people being together with the patient.
All visitors to the Hospice
This visiting guidance has been devised to ensure patients can receive visits in a safe and supportive environment. We recognise the value of visits to the enhancement of wellbeing and experience for patients, but work in line with national guidance in relation to visiting and respiratory infections, including COVID-19. At St Peter's Hospice we take infection, prevention and control seriously to protect our patients, staff, volunteers and visitors.
We request that all contractors, relatives and friends consider carefully if they have any respiratory infections including COVID-19 symptoms or may have been exposed to someone who has and in either case not to visit the Hospice.
Main reception opening hours
- Monday-Friday: 8.00am - 6.00pm
Out of hours access
- Saturday: 9:00am - 5:00pm
- Sunday: 9:00am - 5:00pm
- Bank Holidays: 9:00am - 5:00pm
When reception is closed (out of hours access)
Visitors to the Inpatient Unit (IPU) should follow the blue 'IPU Access 8pm-8am' signs and access via the green pedestrian gate near the car park entrance.
For assistance call:
Please contact the Sisters or Unit Manager should you wish to discuss anything related to visits outside of this guidance on 0117 915 9431 (IPU)
Deliveries and contractors
Please enter via the service yard. For assistance, call 0117 915 9435 (Kitchen)
You will not be able to enter the Hospice premises at Brentry if you have any of the following:
- Respiratory infection including COVID-19
- Flu like symptoms
The coffee shop is now open to visitors from 11am-4pm, offering a selection of sandwiches, salads, soup, cake and hot drinks.
Day Services is now providing programmes to support patients and carers using the Zoom platform. For more information please see our Virtual Groups page.
Clinical guidelines for healthcare professionals
Please see our updated selection of locally developed guidelines, links to national guidelines and other resources relating to palliative care, that might be a useful addition to any local policies and guidelines in place in your area. Visit our Clinical Guidelines section here.
All of our charity shops are open. Further information is available here.
Our eBay shop and Depop shop are open for online purchases.
Our Furniture Collection and House Clearance services have resumed.
We are now delivering some of our education courses in person and others online via Zoom. Please see our Courses page for further information.
We are pleased to be able to holding most of our events in person once again and come back together safely. The health and wellbeing of our supporters, staff and volunteers is our primary concern, so we will continue to have measures in place to keep everyone safe.
We will keep reviewing and updating all events regularly and keep participants updated, and all of our event pages will be kept up to date with the most current information.
If you are organising your own fundraising event or activity in aid of St Peter's Hospice and are inviting people to attend, please keep an eye on the official advice via the links below.
Please contact our Fundraising Team on 01275 391400 if you have any questions or would like any further guidance.
Long Ashton office
Our Income Generation office at Long Ashton is open.